Careers at The Village Goldsmith

At the Village Goldsmith, we are a friendly and diverse team of dedicated individuals driven by a passion for innovation, quality and exceptional client service. While most of our team is based at our Wellington showroom, design studio and workshop - our projects span the globe. With groundbreaking international design and manufacturing projects with the world's premier diamond and fine jewellery companies, we're constantly looking for new ways to inspire and delight our clients.

If you don’t see an open role listed on this page, you can still register your interest in joining our team.  

Now Hiring – Design Studio Office Coordinator

Are you a detail-oriented, customer-focused individual with a passion for organisation and a knack for multi-tasking? We are seeking a talented and enthusiastic Design Studio Office Coordinator to join our dynamic team. If you thrive in a fast-paced environment, excel in customer service, and have a keen eye for detail, we want to hear from you!

Our Story

The Village Goldsmith is an international, award-winning jeweller based in Wellington. For over 40 years clients have trusted our team of visionary designers and expert jewellers to create and craft stunning and original jewellery to treasure for generations. Our collaborative and innovative team is proud to work together to create enduring and ethically made jewellery that respects the craft, the earth, and our community. There are lots of great perks, too. Staff discounts, Friday drinks, team-earned monthly gift vouchers when we meet target, free flu shots, an annual team building event and ongoing training and projects with international scope - The Village Goldsmith is a great place to collaborate, innovate and create. 

The Role

As the Design Studio Office Coordinator, you will play a vital role in ensuring the smooth operation of our courier services, office environment and retail environment. As an organised and collaborative person, you’ll have the natural ability to provide dedicated support across all teams and be committed to creating a consistently excellent experience for our clients and your colleagues across every touchpoint.

Responsibilities

Your key areas of responsibility will include:

• Management of our couriers, including packaging, email liaison, and organisation to ensure we are providing an exceptional shipping experience for our customers, both domestically and internationally. 
• Office administration tasks including, maintaining company records, managing stocks of office supplies and packaging.
• Facilities management including keeping our office environment tidy and facilitating contractors
• Working closely with the retail team to provide administrative support for email management, gemstone and jewellery photography for clients, taking phone calls and be on the store floor as backup to the sales team in busy moments. 

Get your foot in the door of an international, award-winning jewellery design hub and we will support you to develop your knowledge and skills base to grow your industry knowledge and capability. 

This role is 40 hours per week, Monday to Friday, at The Village Goldsmith Design Hub, 78 Victoria Street in downtown Wellington. It is not suitable for WFH. 

About you ... 

• Excellent organisational and time management abilities, with the capability to multitask effectively, work proactively and independently
• Have a keen eye for detail and manage tasks with care and precision
• Are a naturally curious person and a problem solver, knowing how to collaborate and influence to get things done in a fast-paced team environment with the ability to remain calm under pressure
• Possess good Microsoft Office skills and have a natural ability with software to work with digital tools
• Excel at building genuine relationships with teammates and providing exceptional functional expertise and support  
• Proven experience in retail or customer service roles, demonstrating exceptional communication and interpersonal skills.
• Have a creative, strategic mind with an interest in working in the jewellery industry
• Enjoy a dynamic role with lots of variety that keeps you on your toes

If you believe you might be the rare gem we've been searching for, please apply to careers@villagegoldsmith.co.nz with your CV and a cover letter explaining in 300 words or less what excites you about this role and joining our team. We will be reviewing applications as they are received. We look forward to hearing from you. 

Expressions of Interest