Help & Order Information - Fine Jewelry

Guarantee 

  • All jewelry purchased from The Village Goldsmith comes with a 10 year guarantee on the craftsmanship. 
  • We recommend getting your jewelry checked yearly by either VG Jewelers (The Village Goldmsith) or by a jeweler that has been authorised by VG Jewelers. 

    Shipping, Taxes & Returns  

    • All orders are carefully and safely packed using recycled and/or compostable packaging and materials where possible. 
    • Our shipping options are fully insured until your piece is safely at your door.  
    • Our packages are very discreet so there's no need to worry about the delivery giving away the big surprise. 
    • International orders will automatically have the importing duties and taxes calculated at checkout and added to your total order price to allow for seamless transitions through customs.  
    • We offer hassle-free returns on online purchases for all ready to ship pieces within 30 days of purchase. The item must be in its original condition and packaging, please get in touch with us to arrange any returns. Please note special conditions apply to Bespoke Custom made pieces. Please contact us if you would like information on our Bespoke Custom jewelry return policy. 

      To find out more, read our Shipping and Returns page here. To view our full warranty, click here.