Help & Order Information - Fine Jewellery

5 Year Manufacturing Warranty of Craftsmanship

All jewellery purchased from The Village Goldsmith comes with a 5 year guarantee of craftsmanship.
To maintain this warranty, please have your jewellery checked yearly by The Village Goldsmith or a jeweller that has been authorised by us.

Shipping, Taxes & Returns

All orders are carefully and safely packed using recycled and/or compostable packaging and materials where possible.
Our shipping options are fully insured until your jewellery is safely signed for at your door.
Our packages are very discreet so there's no need to worry about the delivery giving away the big surprise.
International orders will automatically have the importing duties and taxes calculated at checkout and added to your total order price to allow for a seamless transition through customs.
As online clients are unable to try a piece on, we offer refunds, exchanges or store credit on online purchases if returned within 14 days of receipt. All returns must be in original, unworn condition with tags intact and returned with all of their original packaging and documentation. Custom, engraved and sale items are not eligible for return. Please get in touch with us by completing the forms at the bottom of the product page to initiate a return or with any questions.