Help & Order Information - Rings

Resizing, Cleaning & Checking 

  • We offer one complimentary resizing up to one US size, on most VG Jewelers (The Village Goldsmith) engagement ring purchases within New Zealand. 
  • We also offer complimentary resizing up to one US size in the US through our chosen trusted Jewellery Partners.  
  • If the ring size change is over one US size the ring may need to be re-made, which would require an extra fee. 
  • For more information about sizing, please view our sizing guide here.
  • All jewellery purchased from VG Jewelers (The Village Goldsmith) comes with a 10 year guarantee on the craftsmanship. 

Shipping, Taxes & Returns  

  • All orders are carefully and safely packed using recycled and/or compostable packaging and materials where possible.
  • Our shipping options are fully insured until your piece is safely at your door. 
  • Our packages are very discreet so there's no need to worry about the delivery giving away the big surprise. 
  • International orders will automatically have the importing duties and taxes calculated at checkout and added to your total order price to allow for seamless transitions through customs.
  • We offer hassle-free returns on online purchases for all ready to ship pieces within 30 days of purchase. The item must be in its original condition and packaging, please get in touch with us to arrange any returns. Please note special conditions apply to Bespoke Custom made pieces. Please contact us if you would like information on our Bespoke Custom jewellery return policy. 

    To find out more, read our Shipping and Returns page here. To view our full warranty, click here.