Help & Order Information - Rings

5 Year Manufacturing Warranty of Craftsmanship

All jewellery purchased from The Village Goldsmith comes with a 5 year guarantee of craftsmanship.
To maintain this warranty, please have your jewellery checked yearly by The Village Goldsmith or a jeweller that has been authorised by us.

Resizing

We offer a complimentary resize on engagement or wedding rings for up to two sizes within 60 days. Please note that due to the complexity and meticulous craftsmanship that goes into every ring we make, resizing can only be done by a Village Goldsmith expert jeweller. All warranties will be voided if you have your Village Goldsmith ring resized elsewhere.
In some cases, the ring may need to be re-made, which would require an additional fee.
For more information about sizing, please view our ring sizing guide.

Shipping, Taxes & Returns

All orders are carefully and safely packed using recycled and/or compostable packaging and materials where possible.
Our shipping options are fully insured until your jewellery is safely signed for at your door.
Our packages are very discreet so there's no need to worry about the delivery giving away the big surprise.
International orders will automatically have the importing duties and taxes calculated at checkout and added to your total order price to allow for a seamless transition through customs.
As online clients are unable to try a piece on, we offer refunds, exchanges or store credit on online purchases if returned within 14 days of receipt. All returns must be in original, unworn condition with tags intact and returned with all of their original packaging and documentation. Custom, engraved and sale items are not eligible for return. Please contact us using the form at the bottom of the product page to initiate a return or with any questions.